Succeeding in this dynamic, success-from-anywhere world requires flexibility and a constant pulse on customer satisfaction. Yet, decades of legacy systems and siloed business units can make it challenging for service providers to quickly analyze and act. Join this webinar to hear Adaora Okeleke, Principal Analyst, Service Provider Operations and IT at Omdia, share how data strategy and analytics are foundational to improving agility, productivity, and customer satisfaction. Then, see how Salesforce’s new industry-specific analytics solution, Tableau CRM for Communications, can be deployed quickly to help reps and service agents make smarter decisions and fuel new growth.

Featured Speakers

Isabel Bozzo

Senior Product Manager

As a Senior Product Manager at Salesforce, Isable Bozzo and her team are laser-focused on designing, building and delivering the world’s most widely adopted Communications and Media industry cloud applications. Her role is to innovate and add customer insights with powerful analytics tools. Isabel champions TM Forum Metrics as the basis for a meaningful dataset in Comms and collaborates with industry experts to transform data into magic for customers.

Kelcy Joynt

Senior Product Marketing Manager
Communications Cloud, Salesforce

Kelcy Joynt is a Senior Product Marketing Manager at Salesforce, dedicated to delivering authentic solutions that help brands gain traction and trust in their vertical through the merging of calculated strategy, exceptional creative and thoughtful execution.

Adaora Okeleke

Principal Analyst, Service Provider Operations and IT

As part of the Omdia service provider transformation team, Adaora Okeleke covers the service provider operations and information technology service with a specific interest in intelligent operations and the customer experience. Adaora researches artificial intelligence (AI), automation, analytics, and big data for telco networks and supporting operations. 

Adaora produced a series on using AI to improve network operations, as well as a decision matrix on network analytics tools used by telcos. Before joining Omdia in 2013, was an RF planning and optimization engineer for Motorola and as a quality assurance officer for the software company Socketworks. Adaora holds a Bachelor of Engineering from University of Nigeria, Nsukka and a Master of Science from Imperial College London. 

Susan Emerson

SVP, Global GTM, AI and Analytics and Industries

As a senior executive at Salesforce, Susan Emerson has spent the last 25 years in B2B technology/software sales with a focus on early-stage companies. 

Her specialty is to understand emerging marketplaces and the strategic advantages and impact these new products have on businesses. Susan is responsible for the sales engagement cycle from discovery and fact finding to the design and delivery of a full solution, best practices, and prescriptive advice. She brings expertise in sales, sales leadership, go-to-market strategies, new product introduction, tactical sales execution and strategic account selling. Beyond revenue generation and the coaching of client facing teams, Susan develops programs and processes to scale sales, business development, industry solutions, and customer success.