In this fireside chat, learn how the Healthgrades Contact Center, a full-service access center, delivers better patient care and bottom-line results for more than 100 hospital systems through the integration of the Vonage Contact Center solution and the Hg Mercury Engagement Center, deployed on Salesforce.

By coupling its patient-centric approach with technology, Healthgrades increases outbound marketing traffic, streamlines patient access on behalf of their clients, and improves the fidelity of customer data - redefining patient access and patient care to meet the changing needs of today’s connected healthcare landscape.

Key takeaways for attendees include:

  • Trends driving patient and provider preferences when it comes to the delivery of medical care 
  • How to leverage existing technology investments to augment and enhance the patient and agent experience
  • Best practices for driving efficiencies that not only enhance the caller experience but improve performance and profitability 

Featured Speakers

Adam Sayles

Enterprise Account Executive
Vonage

Adam is based in Boston and is the Vonage program lead for healthcare and life sciences on the East Coast. He has spent the last eight years selling into large health systems and in his most recent role, worked with healthcare-focused Fortune 1000 companies to streamline operations and the patient experience.

In addition to his extensive HLS knowledge, Adam has a deep technical background that enables him to facilitate best-in-class clinical and business outcomes.

Scott Conrad

Product Manager
Healthgrades

Scott Conrad is the Product Manager at Healthgrades. Scott has been at Healthgrades for more than 12 years, working as the Call Center Implementations Manager. In this role, he overlooked the designing, planning, and managing CRM Call Center for healthcare marketing. Prior to Healthgrades, Scott worked for Sitel for close to 3 years as their Senior Operations Manager/Site Director. Scott has a bachelor’s degree in Spanish from the University of Wisconsin-Madison.

Sindhu Pandit

Global Clinical Lead, Healthcare and Life Sciences
Salesforce

Sindhu Pandit, MD, MBA is a Global Clinical Lead on the Healthcare and Life Sciences team at Salesforce and is a board-certified physician in Physical Medicine and Rehabilitation (PM&R).

Before joining Salesforce, Dr. Pandit was the Medical Director for Acute Inpatient Rehab at a large academic health system in New Orleans, LA and prior to that, in Houston, TX. She continues to practice and is based in New Orleans, LA.

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