For years, mobile technology has been transforming the customer experience across industries, in particular hospitality. But the onset of COVID-19 has accelerated the need for digital transformation, moving ‘mobile innovation’ from an amenity to a business imperative. In fact, McKinsey found that “the United States has seen a 20% increase in preferences for contactless operations,” shifting what consumers expect from hotels. Hear from hospitality executives who are leading the charge to define a new era in guest experience. Together, they’ll discuss the potential for mobile technology, the impacts and the considerations for their brands, employees and ultimately their guests.

Featured Speaker:

Josh Weiss

Vice President of Product
IHG Hotels & Resorts

Josh is responsible for development and support of IHG’s guest-facing digital products and channels, including mobile applications, web experiences, in-room entertainment, guest Wi-Fi, loyalty/CRM, and more.

Fayyad Sbaihat

President, Supra & Onity at Carrier

Fayyad has extensive technology leadership and automation experience in several industries and markets. He is responsible for the DirectKey portfolio of mobile credentialing and access management services.

Dan Morton

Vice President Guest Experiences
Hilton Hotels

Dan is VP, Guest Experiences, at Hilton, where he's responsible for guest-facing technologies like Digital Key, Connected Room, and Payments for Hilton's many brands worldwide.

Oliver Meinzer

Vice President, Global Operations, Digital Guest Experience

Marriott International

Oliver oversees Digital Guest Experiences for Marriott’s Global Operations team, partnering with the Digital and Enterprise Product leaders to deliver digital innovations to elevate the guest experience, streamline hotel operations, and increase customer loyalty.

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