The COVID-19 pandemic has exposed glaring gaps in technology across health care organizations in the U.S. health system that are impeding the country’s ability to keep populations safe and healthy. To overcome these gaps, health insurers need technological innovation that facilitates interoperability, coordinates member care, improves self-service, omni-channel communications, and telehealth virtual solutions. This webinar examines strategies health insurers can implement to transform operations and improve collaboration and coordination for members, providers, and employees.

Join this webinar to learn how:

    • Trailblazing organization Humana is leveraging Salesforce and Deloitte solutions to transform its business and improve member outcomes
    • To enhance member experiences during crisis with omni-channel communication and self-service strategies
    • To bridge the virtual care gap with an end-to-end solution that offers a 360 degree member view

Featured Speakers

Todd Soderquist

Vice President of Clinical Technology and Reporting


Chris Jones

Director of Solution Engineering


Greg Mcdavitt

Director of Global Healthcare and Life Sciences

Dr. Greg McDavitt is currently serving as Director of Global Healthcare and Life Sciences at Salesforce. Prior to joining Salesforce, Dr. McDavitt served as Sr. Clinical Advisor for the Veterans Health Administration and as a Director in the management and strategy consulting industry across payer, provider, and pharmaceutical organizations. His primary areas of focus have been in clinical evaluation and integration of technology solutions in healthcare and life sciences, population health, utilization management, care coordination, and quality care improvement.

Stan Orkin

Deloitte Consulting LLP

Stan Orkin defines and implements strategies to improve clients' customer operations. Drawing on more than 20 years of cross-industry consulting, he brings both broad and deep experience, including functional and technical acumen with customer-facing processes, operations and technology. Stan frequently helps clients define customer strategies, assess, identify and sequence improvement opportunities for customer-facing functions, and lead holistic transformation across people, process and technology.

Joe Pulice

Global Payer Strategy GTM Leader

Joe Pulice is a subject matter payer industry expert in Healthcare, Life Sciences and Public Services. His career in healthcare has spanned across multiple sub-verticals including Fortune 500 payers such as CIGNA, PacifiCare, United Healthcare and Molina Healthcare. His core focus has been healthcare technology, leading teams in departments such as contact center, sales, marketing and PMOs. In his career he has focused on corporate digital transformation and strategy, program management, business development and overall customer satisfaction.

Hank Yang

Senior Manager, Healthcare Products and Solutions
Deloitte Consulting LLP
Hank Yang is a product & solutions leader, driving digital transformations across the health care industry. His focus on elevating digital experience centered in human interactions, to help healthcare clients drive value and capabilities across the customer lifecycle. With Hank's cross-industry and deep healthcare experience, he has developed insights and depth in designing solutions to take advantage of the latest innovative technologies, bringing together customer journeys, user experience, and designs to drive value in healthcare.
Date:  Thursday, August 20, 2020
Time:  1pm ET / 10am PT
Duration:  1 Hour

Register now for this webinar