The COVID-19 pandemic has exposed glaring gaps in technology across the U.S. health system that are impeding the country’s ability to keep populations safe and healthy. To overcome these gaps, health plans need technological innovation that enables interoperability, enhances collaboration and communication, and delivers valuable member experiences. Tune in to hear how Clover Health, a technology-first health plan is serving Medicare members and improving outcomes with an integrated platform.

In this webinar you’re learn how an integrated platform can help your business:

  • Consolidate systems and employ automation intelligence to strengthen member and provider engagement
  • Improve enterprise-wide agility to drive operational efficiencies and continuity of care
  • Enhance member experiences with relevant, timely, and omni-channel interactions 

Featured Speakers

William Masson

Manager, Product Management
Clover Health

William is Clover Health's Salesforce Platform Product Manager and is responsible for all applications built on the platform. William brings over a decade of experience building healthcare operations software focused on customer experience and currently leads a team of 20+ globally-dispersed product and development team members. William's previous work on Omnichannel, microsegmentation, and propensity scoring was core to Clover's rapid COVID response. William is a seasoned practitioner of lean and agile methodologies and is passionate about leading digital transformations and bringing consumer grade practices to member engagement.

Ciji Adams

Senior Manager, Healthcare and Life Sciences Industry Marketing
Salesforce

Ciji is a Senior Manager for the Healthcare and Life Sciences Industry Marketing Team at Salesforce where she is responsible for content development for health plan audiences. Ciji brings over 10+ years of marketing, management consulting, and program management experience partnering with health plan and provider organizations. She obtained her Masters in Public Health, Health Management and Policy from Emory University and is passionate about the intersection of healthcare and technology to improve outcomes for members and patients.

DJ Stojsavljevic

Director of Payer Strategy, Healthcare and Life Sciences
Salesforce

DJ Stojsavljevic is in charge of market strategy for payers at Salesforce to understand evolving needs and advance technology that helps health plans digitally transform their operations. Stojsavljevic brings over 20 years of experience in insurance and health insurance customer-centric roles focused on delivering the latest innovations that drive optimal business outcomes.

Michael Capofari

Manager, Business Consulting
EPAM

Michael Capofari is a Manager within EPAM Healthcare & Life Sciences Business Consulting Group. As a consultant within the payer industry, his primary focus has been on business operations and the enablement of technology that drives workforce efficiency. Michael’s passion lies in unlocking solutions that are hyper-focused on the end-user experience while balancing an organization’s ability to deliver and maintain it in a sustainable way. Michael is currently leading a team of globally dispersed developers responsible for building the technology, operational processes, and workflows necessary for call-center operations on the Salesforce platform.



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