In this national study commissioned by Change Healthcare, discover what aspects of finding, receiving, and paying for care consumers view as a chore, and learn the communication channels that consumers want payers to use to help them simplify their healthcare journey.

This session will share the research findings, introduce the Healthcare Consumer Experience Index, and discuss how you can use this data to enhance your current member-experience strategy and efforts.

Featured Speakers

Abbey Lunney

Director
The Harris Poll

Abbey Lunney is the Director of Harris’ thought leadership and trend practice, focused on crafting research-driven narrative insights for clients across industries. Designed to capture cultural tensions from a future-forward lens, her work with clients such as PwC, Ford, Mondelez, Deloitte, Volvo, NBCU, Unilever, Microsoft, and Mastercard, among others, has been featured at conferences such as Davos, Cannes, and SXSW. Prior to joining Harris, Abbey worked as a Brand Strategist at BAV Consulting, a WPP company. Her academic research has also been published in the Journal of Computers & Human Behavior.

Bryce Bruner

Solution Director, Communication and Payment Services
Change Healthcare

Bryce has spent the last 13 years in healthcare and financial services optimizing consumer behavior where face to face interactions aren’t possible. Over the past 5 years Bryce has been enhancing and launching new solutions for Change Healthcare.


Now Available On-Demand