Customer experience is increasingly overtaking brands as the single most important differentiator. So how can communications service providers meet rising customers’ expectations that service be fast, efficient and personalized, while balancing operational efficiencies? Join this webinar to learn how organizations are utilizing Google Cloud’s Contact Center AI to increase CSAT scores, improve operational efficiencies and translate the transactional into continued customer loyalty.
1. How your organization can accelerate self-service offerings with better AI
2. How to centralize contact center automation across channels (IVR, chatbot, etc)
3. Ways to transform the call center experience by empowering your agents with AI
4. Solutions for better tracking agent performance and compliance