Customer experience is increasingly overtaking brands as the single most important differentiator. So how can communications service providers meet rising customers’ expectations that service be fast, efficient and personalized, while balancing operational efficiencies? Join this webinar to learn how organizations are utilizing Google Cloud’s Contact Center AI to increase CSAT scores, improve operational efficiencies and translate the transactional into continued customer loyalty.

You’ll learn:

1. How your organization can accelerate self-service offerings with better AI

2. How to centralize contact center automation across channels (IVR, chatbot, etc)

3. Ways to  transform the call center experience by empowering your agents with AI

4. Solutions for better tracking agent performance and compliance

Featured Speakers

Ofer Ronen

Outreach Lead, CCAI
Google Cloud

Ofer leads Google's CCAI outreach focused on companies with the largest contact centers. Previously he led a team building key aspects of the CCAI solution while at Google's Area 120 startup incubator. Also Ofer served as CEO of Pulse.io, an app performance monitoring service acquired by Google, and CEO of Sendori, an ad network acquired by IAC. He is a startup mentor at Stanford and an angel investor in Lyft, Palantir, and Klout. Ofer holds an MS in Artificial Intelligence from University of Michigan and an MBA from Cornell University.

Navneet Sahani

Global Telecom Solutions Lead
Google Cloud

Navneet Sahani is Telecom Industry Solutions Lead responsible for vision, strategy and technical direction of Telecom Industry Solutions. He is focused on Industry Solutions driving new revenue opportunities, improving customer experience and bringing operational efficiencies for Telecom Industry using AI/ML and automation. Navneet collaborates across different Google teams to enable innovation and product roadmap focused on the Telecommunication Industry.  Navneet also served 23 years at Oracle as Senior Director, Solutions and Customer Advisory focused on Global Telecommunications companies.

Date:  Thursday, December 3, 2020
Time:  2pm ET / 11am PT
Duration:  1 Hour

Register now for this webinar