Good patient experience is not only an intrinsically valuable goal, it is also good for a practice’s bottom line. Patient experience affects profitability amid the shift to value-based and patient-centered models of care. Practices that deliver exceptional experience often demonstrate strong financial performance and efficient operations.
Topics for discussion may include:
• Identifying the most impactful connections between patient experience and financial performance
• How to measure, track and improve patient experience as it relates to the bottom line
• Identify patient experience measures that affect financial performance