Hospital emergency departments sit at the crux of the most expensive decision in the healthcare system, to admit or not admit a patient. As the industry makes further inroads into value-based care, the decision about whether to admit an ED patient to the hospital is crucial to both containing costs and ensuring appropriate care. Leading hospitals recognize that it’s imperative to optimize the admission process and have added case managers in the emergency department. These programs have demonstrated decreased costs, improved patient care, better resource management, and better collaboration. 

Our expert speakers will examine the opportunities and challenges of implementing case management in ED, best practices from hospitals that have successfully incorporated case management into emergency care, and the benefits that are realized by these programs.

Topics of discussion may include:

  • How to proactively ensure patients receive the appropriate care in the appropriate setting
  • How case management can reduce unnecessary hospitalizations and readmissions through the ED
  • Strategies to make care managers an integral part of the ED care team to collaboratively assess, coordinate, manage and transition ED patients.
  • Best practices and lessons learned from hospitals and systems that have strengthened their case management programs to make better use of tools, such as evidence-based clinical decision support, to reduce claim denials and avoid unnecessary admissions

Featured Speakers

Bonnie Geld, MSW, ACHE 

The Center for Case Management

Bonnie brings over 20 years’ experience in the area of Case Management with a focus on process improvement, team building, and successfully integrating the social work and RN roles.  She was formerly the Director of Care Management and Patient Placement at Baystate Health in Western Massachusetts and has developed and implemented successful Care Management programs in other states, both in Large Adult Systems in Texas. She has launched a variety of educational programs and workshops on promoting team interventions, rapid cycle assessments, and integrated care planning. Bonnie has extensive experience in LEAN project management as well as teaching affiliations in college social work and sociology programs.

Mary McLaughlin Davis, DNP, ACNS-BC, NEA-BC, CCM

Sr. Director of Care Management
Stanley Shalom Zielony Institute for Nursing Excellence

Dr. Mary McLaughlin Davis became a certified care manager in 1993. She has provided care coordination services for inpatients, outpatients, and health care plans. Dr. Davis as a Clinical nurse specialist has worked extensively with patients having chronic disease, notably congestive heart failure and stroke. She is a Senior Director of care management for three of the Cleveland Clinic‘s community hospitals and an adjunct nursing faculty member at Ursuline College. Dr. Davis serves as national president for the Case Management Society of America, and is an active member of their Public Policy Committee. She speaks on care coordination topics across the country. She recently published the Case Management Guide to Population Health through HCPro.

Laura Coughlin, RN, MBA

Vice President, InterQual Development & Clinical Strategy
Change Healthcare

Laura Coughlin is vice president of InterQual development and clinical strategy for Change Healthcare. She has been with the company for more than a decade, leading clinical strategic direction. Ms. Coughlin has also served in leadership roles at Healthsource, New England Deaconess and Olsten Kimberly Quality Care. A published author, she has been a featured speaker at the National Comprehensive Cancer Network® Corporate Council and the Massachusetts Health Data Consortium.


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