Digital transformation involves not only internal transformation initiatives aimed at increasing efficiency and agility through automation but external initiatives as well, where the focus is on improving customer experience, providing a digital omni-channel experience and delivering new digital services.

In this webcast, Atos will illustrate how CSPs can improve their customer engagement experience and deliver a new optimal omnichannel experience to end users: from defining customer strategy, to designing the customer experience and journey and implementing a customer engagement platform.

Featured Speakers

Jaap van Mechelen

Head of Global Telecom Media & Technology Portfolio

Jaap van Mechelen has over twenty-five years of experience working in executive functions such as product management, business consulting, strategy & business development as well as solution sales. He is currently the Head of the Atos Global Telecom Media & Technology Portfolio.

Mony Kochupillai

Chief Technology Officer– Telecom, Media & Technology (Northern Europe)

A senior leader in Telecom with 20+ years of international experience within telcos, supplier and enterprise environments. Possess a strong track record in direction setting, digital transformation, strategy & execution across technology, operations and customer experience. Mony is a strong advocate and visionary in driving “Technology-led” to “Customer Experience-led” transformation across the telecom industry.

John Abraham

Principal Analyst
Analysys Mason

John leads Analysys Mason’s digital transformation research, including three research programmes: Customer Engagement, Monetisation Platforms and Digital Experience. His areas of focus include customer journeys and experience, the impact of 5G on BSS systems, telecoms enterprise opportunities, cost transformation, ecosystems and value chains, and micro-services-based architecture models. John has over a decade of experience in the telecoms industry.

Jonathan Phillips

Director, Communications Industry Marketing

Jonathan Phillips is the director of Communications Industry Marketing at Salesforce. He brings over 25 years of experience in business and technical architecture, solution consulting, and enterprise applications of CRM, contact centers, and telecommunications networks. As a well-respected industry leader, he regularly engages with customers and speaks at conferences and training sessions around the world.

Now Available On Demand