AHC 2020 Terms & Conditions
*valid for bookings from 18th March 2020


We agree to permit your attendance at our event subject to the following:

By registering for and/or attending the Event (as defined below), participants are bound by, and comply with, these Terms and Conditions. It is the individual’s responsibility to read and understand these Terms and Conditions.

For the purposes of these Terms and Conditions the “Event” means the event the details of which are as confirmed in the written booking arrangements between the participant and Questex Hospitality Group (“Questex”) and/or its group companies;

The Registration fee is payable in advance and includes presentations, documentation, refreshment breaks, lunches and evening receptions.

If you cannot attend the conference we are happy to accept a substitute colleague at any time. If Questex needs to reschedule the event, we will simply and automatically roll over your booking to the new dates. If the new dates do not work for you we will refund you in full upon written request, as long as such request is received within 14 days of notification. If 60 days before the event you wish to cancel for any reason we will refund you in full upon written request.

In the unlikely event that a speaker cancels, every effort will be made to find a replacement speaker of equivalent experience. Non-attendance is subject to full payment. The organisers reserve the right to reject and/or cancel registrations at their discretion.

For security reasons photographs will be required to accompany your registration. You can add this at the time you register or revisit your booking to add the photo using the email link.

Non-attendance is subject to full payment.

The organisers reserve the right to reject and/or cancel registrations at their discretion.

Questex reserves the right to cancel a participant’s place at any time and for whatever reason (including without limitation cancellation of the Event) on repayment of the Registration Fee, or whatever proportion of the Registration Fee it has actually received; and this repayment shall be in full and final settlement of any claims against Questex by the participant relating to his/her place at the Event.

In the event of fire, flood or without limit other causes that Questex reasonably believes to be substantial or that are beyond Questex’s control, Questex reserves the right to change the times, dates and the venues of the Event, without incurring any liability to the participant.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and each party irrevocably agrees to submit to the exclusive jurisdiction of the English courts.

These Terms and Conditions, together with the registration form, constitute the entire agreement of the parties and may be executed by electronic signature. The participant hereby waives any and all rights to dispute the validity, legality or enforceability of such method of execution as evidence of the existence of legal relations pursuant to this agreement for the purposes of proceedings issued in respect of their terms. In entering into this agreement, the parties have not relied on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in this agreement. Each participant shall be deemed to have full knowledge of the Terms and Conditions and shall be bound by them in all respects.

These Terms and Conditions may not be modified, amended or rescinded, in whole or in part, except by written amendments signed by both parties.

To the full extent allowed by law and insofar as it is reasonable to do so, the participant agrees not to hold Questex liable for any damage or loss suffered or incurred by the them during the course of the Event, including consequential (i.e. losses which are not incurred as a direct consequence of the Event leading to any claim) or indirect losses or loss of profit, through registering for the Event, attending the Event, alteration of the Event schedule, cancellation of the Event, or any error or omission on the part of Questex. This provision does not reduce or restrict Questex’s liability for death or personal injury caused by its negligence or fraud.

By accepting these Terms and Conditions the participant warrants that he is attending the Event in the course of his or her business and indemnifies Questex and its staff and agents against all or any loss or damage, injury, actions, proceedings or claims arising from any act or omission of the individual during the course of the Event.

Participants are responsible for taking appropriate insurance cover in connection with their attendance at the Event. Where the individual participant is travelling from outside of the United Kingdom to attend the Event, appropriate travel insurance should be purchased independently and in advance of any travel or travel bookings.

Photographs will be taken at the Event by an official photographer, which may be used in post-Event publicity and on future marketing materials. By completing and submitting the Booking Form, the participant consents to the official photographer taking such photographs, which may feature the participant and/or his/her guests, and the use of such photographs as described and, where applicable, undertakes to ensure that all of his/her guests attending the Event are made aware of the use of the official photographer and consent accordingly to their photograph being taken as described. If the participant or any of his/her guests do not want their photograph to be taken or used in this way, Questex must be notified prior to the Event.

The views expressed by any speaker at the Event are representative of the speaker’s own opinions and cannot in any way be attributed to Questex. Questex disclaims any liability for views expressed by any speaker at the Event.

Questex is not liable for the content of any entertainment provided. Questex has taken reasonable checks to ensure that it is appropriate for the Event.

Where tickets/admission documents for the Event are posted to the participant, the risk in the goods shall pass to the participant upon the items being posted to the address given by the participant.

In the event of inappropriate behaviour by any individual in the view of Questex or the Event venue operator, they may be refused entry or asked to leave and excluded from the Event without refund or compensation.

As a registered delegate, you will receive a one-year complimentary subscription to Hospitality Insights. Your access will be granted at the date of registration for the event and will expire one calendar year from that date. If you register for the event the year after, you will be given another complimentary subscription for one full calendar year. Should you choose not to attend a future event, you will always have the option to subscribe to Hospitality Insights at any time.

Reasonable security searches at the Event venue will take place.

The details of the Event shown in any material supplied by Questex to the customer are correct at the time of printing but the participant shall be responsible for checking with Questex that no alterations have been made.

By submitting their personal details, the participant agrees to Questex processing those details in accordance with the purposes made known the participant at the time of collection and Questex’s privacy policy which includes, but is not limited to, inclusion of details on the delegate list which will be passed to sponsoring companies and attending delegates. By entering their details, the participant agrees to allow Questex and third party sponsors of the event to contact them (by post, email, telephone) in relation to Questex or the sponsoring companies and their services. Should the participant not wish his or her details be shared with third party sponsors, the participant may contact Questex at [email protected] as outlined in our privacy policy. Confirmed registrants will be included in the official event app. Your profile will be made viewable only to other attendees of the Event, allowing them to contact you within the app. Your contact details, such as email address, will only be disclosed when you mutually accept a contact within the app, you can remove your email address at any point. Delegates must agree to the app terms & conditions upon signing up to the app. Questex shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation or other applicable law.

Please refer to our privacy policy.

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Cancellation terms for bookings made prior to 18th March:

If you cannot attend the conference we are happy to accept a substitute colleague at any time. If you have to cancel entirely we can offer a refund, less £50 service charge, provided that your cancellation is received in writing by 21st August 2020. We regret that no refunds can be made after the 21st August 2020. In the unlikely event that a speaker cancels, every effort will be made to find a replacement speaker of equivalent experience. Non-attendance is subject to full payment. The organisers reserve the right to reject and/or cancel registrations at their discretion.

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Hotelier Rate Bookings *as of 30th March 2020:

We are pleased to offer a new hotelier ticket package, which includes up to two complimentary tickets per hotel company*. Additional tickets per company will cost £250+VAT. In order to secure a complimentary hotelier ticket, a refundable deposit of £125+VAT per up to two tickets will be charged, and then rebated following attendance at the event. Delegates must attend the event in order to obtain the rebate. Multiple bookings must be made at the company level, not per individual hotel.

For payments made by credit card, refunds will be issued back to the original form of payment by 30th September, after the individual has attended the event. For payments made by BACS, individuals will be contacted on 23rd September for their bank details so this can be refunded to their account. 

*this offer is available to hotel owners of up to ten self-operated UK-based properties only either under their own brand or under a franchise or consortium agreement (not operating any hotels on behalf of third-party owners). The AHC reserve the right to review each application for the hotelier rate on a case by case basis.